Privacy Policy

Privacy Policy

Introduction

Welcome to https://boulder-biofeedback-therapy.denvermentalhealthcare.com (hereafter referred to as “Boulder Biofeedback Therapy,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of your engagement with our online presence, including but not limited to:

  1. Our official website at https://boulder-biofeedback-therapy.denvermentalhealthcare.com.
  2. Any mobile or desktop applications developed by us.
  3. Online services and products we offer.
  4. Interactions via email, telephone, text messages, and other communication channels.

Please note that this policy does not extend to third-party platforms, applications, or services linked to our website, as they have their own privacy policies governing data handling.

Processing Activities

This Privacy Policy guides how we handle your personal information in the following scenarios:

  1. Using Our Applications and Services: As an authorized user, we collect and process data necessary for providing and improving our services, including account details, payment information, and usage patterns.
  2. Visiting Our Websites: When you browse our websites, we may use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content.
  3. Communications: We may reach out to you via newsletters, emails, calls, or texts/SMS for promotional purposes, updates, or transactional messages. You can manage these communications through the opt-out mechanisms provided.

Personal Data Collection

We collect various types of personal data to deliver and enhance our services. These include:

  1. Account Information: This includes your name, email address, user ID, and password used to access our platforms.
  2. Payment Information: Details related to payment methods you use for transactions on our platform or through third-party processors.
  3. Financial and Purchase Data: Transaction history, order details, and financial information required for billing and processing refunds.
  4. Mobile Device Identifiers: Unique device identifiers, mobile network information, and browser types to facilitate service delivery and analytics.
  5. Location Data: Information about your geographical location when you interact with our services.
  6. Feedback and Reviews: Content, ratings, and reviews you submit on our platform or through surveys.
  7. Social Media Information: Data from social media platforms when you choose to log in via these accounts or share content from our site.
  8. Product Information: Details about products you view, purchase, or interact with on our e-commerce platform.

We collect this data through direct user input, automated systems (like cookies and device identifiers), and third-party sources who assist us in providing services.

Cookies and Similar Technologies

We use cookies to enhance your experience and provide insights into how users interact with our website and applications. Cookies can be categorized as:

  1. Strictly Necessary: These ensure basic functions, like login and access to secure areas.
  2. Preferences: They remember user preferences and settings.
  3. Analytics: Used for performance measurement and site optimization.

Users have the option to control non-essential cookies through our Cookie Manager.

Data Retention and Deletion

We retain personal data based on legal requirements and the purpose for which it was collected. Once these purposes are fulfilled, or when you request deletion, we will anonymize or securely delete your data from our systems and those of our service providers.

Security Measures

Boulder Biofeedback Therapy has implemented robust security measures to safeguard your personal information:

  1. Encryption: We use encryption for data at rest and in transit to protect against unauthorized access.
  2. Secure Third-Party Processing: We engage trusted third-party processors who adhere to strict privacy and security standards.
  3. Access Controls: Our systems have role-based access controls to ensure that only authorized personnel can access sensitive data.

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us using the details provided below, and we will take necessary steps to ensure its deletion.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data under specific conditions.
  5. Portability: Receive a copy of your personal data in a structured, commonly used format.
  6. Objection: Object to or complain about how we process your data.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.

To exercise these rights or for any data-related inquiries, please contact our privacy team at the details provided below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any questions, requests, or concerns related to privacy:

Email: [email protected]
Address: Boulder Biofeedback Therapy, [Your Address], Colorado, USA